Privacy Policy

Section 01

Who We Are

Francisca Inspires is a spiritual teaching and consciousness guidance brand operated as a sole trader based in England, United Kingdom. For the purposes of UK GDPR and the Data Protection Act 2018, Francisca Inspires is the data controller responsible for your personal information.

If you have any questions about this policy or how your data is handled, you can contact us directly using the details at the end of this document.

Section 02

What Information We Collect

We only collect information that is necessary for the purposes described in this policy. This includes:

Information you give us directly

• ✦Your first name and email address when you sign up for a free offering, lead magnet, or email list
• ✦Your name, email address, and billing details when you purchase a course or programme
• ✦Any information you share when contacting us directly by email or through a contact form

Information collected automatically

• ✦Basic technical data such as your IP address, browser type, and device type when you visit our website
• ✦Pages visited, time spent on pages, and how you arrived at our site (analytics data)
• ✦Cookie data — see our cookie information in Section 8

Payment information

We do not store your payment card details. All payments are processed securely through Stripe, a third-party payment processor. Stripe's own privacy policy applies to the handling of your payment data. We only receive confirmation that a payment was completed.

Section 03

How We Use Your Information

We use your information only for the following purposes:

• ✦To deliver free offerings, guided meditations, PDFs, or other resources you have requested
• ✦To process your course or programme purchase and grant you access
• ✦To send you the email welcome sequence and ongoing emails you opted in to receive
• ✦To communicate with you about your order, course access, or any queries you have raised
• ✦To improve our website and understand how our content is received
• ✦To comply with our legal obligations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

Section 04

Our Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. Our bases are as follows:

• ✦Consent — when you sign up for our email list or free offerings, you are giving us clear consent to contact you. You may withdraw this consent at any time by unsubscribing.
• ✦Contract — when you purchase a course or programme, we process your data to fulfil the contract between us and deliver what you have paid for.
• ✦Legitimate interests — we may process basic analytics data to understand how our website is used and to improve it, where this does not override your rights and interests.
• ✦Legal obligation — we may process data where required to do so by law, such as for tax or financial record-keeping purposes.

Section 05

Email Marketing and Communications

When you join our email list — whether through a free offering, a course purchase, or a direct sign-up — you will receive our welcome email sequence and ongoing communications including teachings, reflections, practice guidance, and information about our offerings.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email we send. Once you unsubscribe, we will remove you from our mailing list promptly. We will still retain your basic purchase records if you are a customer, as required for legal and financial purposes.

We use Systeme.io to manage our email list and automations. Systeme.io's own privacy policy governs how they handle data on our behalf as a data processor.

We do not sell, rent, or share your email address with any third party for their own marketing purposes. Ever.

Section 06

Who We Share Your Information With

We do not sell or trade your personal information. We share your data only with the third-party service providers we use to operate our business, and only to the extent necessary. These include:

• ✦Systeme.io — our website, course hosting, funnel, and email marketing platform. Based in France, operating under GDPR.
• ✦Stripe — our payment processor. Handles billing data securely. Subject to their own privacy policy.

All third-party providers we use are required to handle your data securely and in accordance with applicable data protection law. We do not permit them to use your data for their own purposes beyond providing services to us.

We may also disclose your information if required to do so by law, a court order, or a regulatory authority.

Section 07

How Long We Keep Your Information

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• ✦Email subscribers — your data is held for as long as you remain subscribed. When you unsubscribe, your email is removed from active marketing lists. We may retain a suppression record to ensure we do not accidentally contact you again.
• ✦Course purchasers — your name, email, and purchase record are retained for a minimum of 6 years from the date of purchase, as required by UK tax and financial regulations.
• ✦Contact enquiries — correspondence is retained for up to 2 years unless a longer retention period is required.

After these periods, your data is securely deleted or anonymised.

Section 08

Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it. The cookies we use include:

• ✦Essential cookies — required for the website and course platform to function. These cannot be disabled without affecting how the site works.
• ✦Analytics cookies — used to understand how visitors interact with our pages. This data is aggregated and anonymous. We use this to improve our content and website experience.
• ✦Platform cookies — set by Systeme.io and Stripe to enable their services to function correctly on our site.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or your ability to access your course.

Section 09

Your Rights Under UK GDPR

As a resident in the UK or European Economic Area, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details in Section 10. We will respond to all legitimate requests within one calendar month. We may need to verify your identity before processing your request.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Section 10

How to Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or have a concern about how your data has been handled, please get in touch:

Section 11

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after changes have been made constitutes acceptance of the updated policy.